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SHIPPING POLICY
Last updated: September 14, 2026
This Shipping Policy explains how orders placed through qhcah.shop are processed, shipped, tracked, and delivered.
1. STORE OPERATOR
qhcah.shop is operated by:
JT Montage ApS
CVR: 39799731
Registered Address:
Kirkegyden 95, Stige
5270 Odense N
Denmark
Store:
qhcah
Website:
qhcah.shop
Email:
AbdallahWayath829@gmail.com
Telephone:
+45 40 68 72 28
2. SHIPPING DESTINATIONS
We currently deliver orders to valid addresses within:
• Germany
• Austria
We do not currently deliver to countries or territories that are not available as shipping destinations during checkout.
Available shipping destinations will be clearly displayed during checkout.
We reserve the right to restrict delivery to locations that our shipping carriers cannot reasonably serve.
3. SHIPPING METHOD
Orders delivered to Germany and Austria are sent using tracked standard shipping.
The shipping carrier may vary depending on:
• Delivery address
• Product type
• Package size and weight
• Fulfilment location
• Carrier availability
The carrier assigned to an order will normally be shown in the shipping confirmation or tracking information.
4. SHIPPING COST
We currently provide free standard shipping to Germany and Austria.
Standard shipping cost:
EUR 0.00
Customers will not be charged an undisclosed standard shipping or handling fee after an order has been placed.
If an optional premium, express, or special delivery service is available, any additional cost will be clearly displayed before the customer completes the purchase.
5. ORDER PROCESSING TIME
Orders are normally processed within:
1–2 business days
after payment has been successfully authorized.
Business days are Monday through Friday.
Business days do not include Saturdays, Sundays, or applicable public holidays affecting our operations, fulfilment partners, or shipping carriers.
Orders placed on weekends or applicable public holidays will normally begin processing on the next business day.
Order processing may include:
• Payment verification
• Fraud and security checks
• Address verification
• Product preparation
• Packaging
• Handover to the shipping carrier
Processing time is separate from shipping transit time.
6. ORDER CUT-OFF TIME
Orders received before 2:00 PM Central European Time (CET/CEST) on a business day will normally begin processing on the same business day.
Orders received after 2:00 PM CET/CEST will normally begin processing on the next business day.
The cut-off time does not guarantee same-day dispatch.
Orders remain subject to the normal 1–2 business day processing period.
7. ESTIMATED SHIPPING TIME
After an order has been processed and dispatched, the estimated shipping transit time is:
Germany:
5–10 business days
Austria:
5–10 business days
Shipping times are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
8. TOTAL ESTIMATED DELIVERY TIME
The normal estimated delivery schedule is:
Order processing:
1–2 business days
Shipping transit:
5–10 business days
Total estimated delivery time:
6–12 business days
The estimated total delivery period begins after the order has been placed and payment has been successfully authorized.
Delivery may occur earlier or later depending on circumstances outside our reasonable control.
9. FACTORS THAT MAY AFFECT DELIVERY
Delivery may occasionally be affected by:
• Carrier delays
• German or Austrian public holidays
• Public holidays affecting fulfilment operations
• Severe weather
• Transportation disruption
• Customs or administrative procedures where applicable
• High seasonal demand
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control
German and Austrian public holidays may affect local carrier operations and delivery times.
Nothing in this section limits mandatory consumer rights concerning delivery.
10. DELIVERY INFORMATION AT CHECKOUT
Shipping information displayed on:
• Product pages
• Shopping cart
• Checkout
• Order confirmation
• Google Shopping listings where applicable
should be consistent with this Shipping Policy.
Where a more specific delivery estimate is clearly displayed during checkout, that estimate may apply to the relevant order.
We make reasonable efforts to keep delivery information displayed through our website and Merchant Center accurate and consistent.
11. ORDER CONFIRMATION
After successfully placing an order, customers will normally receive an order confirmation at the email address provided during checkout.
The confirmation may include:
• Order number
• Products ordered
• Billing information
• Delivery address
• Order value
• Shipping method
• Shipping charges
• Estimated delivery information
Please review the order confirmation carefully.
If any information is incorrect, contact us as soon as possible.
12. SHIPPING CONFIRMATION AND TRACKING
After an order has been dispatched, customers will normally receive a shipping confirmation where available.
The shipping confirmation may include:
• Carrier name
• Tracking number
• Tracking link
• Estimated delivery information
Tracking information may require 24–72 hours after dispatch to become active or show movement.
Carrier tracking systems do not always update in real time.
A temporary lack of tracking updates does not necessarily mean that a shipment has been lost.
13. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address during checkout.
Delivery information should include, where applicable:
• Full recipient name
• Street name
• House or building number
• Apartment or unit number
• Postal code
• City
• Country
• Reachable email address
• Reachable telephone number
Customers in Germany should ensure that the correct German postal code and city are provided.
Customers in Austria should ensure that the correct Austrian postal code and city are provided.
14. ADDRESS CHANGES
If you notice an error in your delivery address after placing an order, please contact us as soon as possible.
We will make reasonable efforts to assist before the order has been dispatched.
However, address changes cannot be guaranteed once an order has entered processing or shipping.
After dispatch, the carrier may be unable to change the delivery address.
15. DELIVERY ATTEMPTS
Depending on the carrier and destination, a shipment may be:
• Delivered directly to the recipient
• Delivered to an authorized person
• Left in an agreed safe place
• Delivered to a neighbour where permitted
• Delivered to a parcel shop or pickup point
• Subject to another delivery attempt
Carrier procedures may vary.
If a parcel is delivered to a collection point, the customer should collect it within the period specified by the carrier.
16. SPLIT SHIPMENTS
Orders containing multiple products may occasionally be delivered in more than one parcel.
This may occur where:
• Products are stored at different fulfilment locations
• Products become available at different times
• Carrier size or weight restrictions apply
• Separate shipments provide a more reliable delivery service
Customers will not be charged additional undisclosed standard shipping fees because an order is divided into multiple shipments.
17. DELIVERY DELAYS
Occasional delays may occur because of circumstances outside our reasonable control.
These may include:
• Carrier disruption
• Severe weather
• Public holidays
• Transportation disruption
• Industrial action
• Natural disasters
• Government restrictions
• Security incidents
• High seasonal demand
• Incorrect delivery information
If your order has not arrived significantly after the estimated delivery period, please contact:
Email:
AbdallahWayath829@gmail.com
Please provide:
• Your full name
• Order number
• Delivery address
• Tracking number, if available
We will review the available shipping information and investigate with the carrier where appropriate.
18. LATE DELIVERY AND CONSUMER RIGHTS
If an order is not delivered within the agreed delivery period, please contact us.
Where required by applicable consumer law, you may provide an additional reasonable deadline for delivery.
If delivery is still not completed within that additional period, you may have the right to cancel the order and receive an appropriate refund.
An additional deadline may not be required where applicable law provides otherwise, including where:
• We have refused to deliver
• Delivery by the agreed date was essential
• You informed us before entering the contract that delivery by a specific date was essential
Nothing in this Shipping Policy limits mandatory rights under German, Austrian, or European Union consumer protection law.
19. LOST PACKAGES
A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.
Before contacting us, please:
• Check the latest carrier tracking information
• Confirm the delivery address
• Check with household members
• Check with neighbours
• Check any designated safe place
• Check nearby parcel lockers, post offices, or collection points
• Look for a carrier delivery notice
If the parcel still cannot be located, please contact:
Email:
AbdallahWayath829@gmail.com
Where appropriate, we will investigate with the carrier.
If the carrier confirms that a shipment was lost before successful delivery, we will provide an appropriate remedy, which may include:
• Replacement at no additional cost
• Refund to the original payment method
20. DAMAGED SHIPMENTS
Please inspect your package after delivery.
If the parcel or product arrives damaged, contact us promptly at:
Email:
AbdallahWayath829@gmail.com
Please provide where applicable:
• Order number
• Description of the damage
• Photographs of the outer packaging
• Photograph of the shipping label
• Photographs of the damaged product
Please retain the product and packaging until the issue has been reviewed.
Where a product is confirmed as damaged in transit, we will provide an appropriate remedy in accordance with applicable consumer law and our Return & Refund Policy.
21. INCORRECT OR MISSING ITEMS
If you receive:
• The wrong product
• An incorrect quantity
• An incomplete order
please contact:
Email:
AbdallahWayath829@gmail.com
Include your order number and photographs where appropriate.
Depending on the circumstances, we may arrange:
• Delivery of the correct or missing product
• Replacement
• Prepaid return
• Refund
22. RISK OF LOSS OR DAMAGE
For consumer orders delivered to Germany or Austria, risk of loss or damage generally remains with us until the goods are physically delivered to you or to a person designated by you to receive them.
If you independently appoint a carrier that was not offered by us, different rules may apply as provided by applicable law.
Nothing in this section limits mandatory consumer rights.
23. CUSTOMS, TAXES AND IMPORT REQUIREMENTS
Taxes and other charges that we are legally required to collect will be handled in accordance with applicable law.
Any amount charged directly by qhcah.shop will be disclosed before the customer completes the order.
We do not intentionally impose undisclosed shipping charges after checkout.
24. REFUSED OR UNDELIVERABLE SHIPMENTS
If a shipment is returned to us because it:
• Was refused
• Could not be delivered
• Contained an incorrect address
• Was not collected from a pickup location
please contact us.
We will review the circumstances and explain the available options.
Mandatory consumer rights remain unaffected.
25. RETURNS AND REFUNDS
Shipping a new order and returning a product are separate processes.
For information concerning:
• Right of withdrawal
• Returns
• Refunds
• Damaged products
• Defective products
• Return shipping
please review our Return & Refund Policy.
Please contact us before sending a return.
26. CUSTOMER RESPONSIBILITIES
Customers should:
• Provide accurate delivery information
• Review order confirmation details
• Monitor available tracking information
• Follow reasonable carrier instructions
• Collect parcels from collection locations when required
• Contact us promptly if a delivery problem occurs
These responsibilities do not remove or restrict mandatory statutory consumer rights.
27. CONTACT INFORMATION
For questions concerning shipping or delivery, please contact:
JT Montage ApS
CVR: 39799731
Kirkegyden 95, Stige
5270 Odense N
Denmark
Store:
qhcah
Website:
qhcah.shop
Email:
AbdallahWayath829@gmail.com
Telephone:
+45 40 68 72 28
We aim to respond to customer enquiries within 1–2 business days.